Do you need a device, need technical support or to fix a broken device, or are dealing with a lost or stolen device? Call DOE’s IT Help desk at 718-935-5100 and press 5 to get assistance.
You can also get quick help online:
· Browse tech support topics:schools.nyc.gov/technicaltools
· File a tech support ticket: schools.nyc.gov/techsupport
· Request a device: schools.nyc.gov/devices
· Get support with a DOE-issued iPad:schools.nyc.gov/ipadfixes
We are committed to ensuring every student is learning 5 days a week. Your child’s school will support you in remote learning if you currently don’t have a device by providing paper-based work. Contact your school for more info.